Warren, New Jersey – LearningRx Warren, a local brain training center owned by Marcia and Matt Douglas of Bernardsville, was honored with the company’s 2013 Customer Service Award at the LearningRx national convention held in Colorado Springs, Colorado.
According to Tanya Mitchell, LearningRx Vice President of Research and Development, the Customer Service Award recognizes the Warren Center’s strong commitment to customer service. “Our Warren team has done a great job of helping their students – both children and adults – rewire their brains in order to be faster and more efficient learners,” says Mitchell.
To determine customer satisfaction, LearningRx uses a 10-point scale and asks adult students or the parents of younger students the likelihood they would recommend LearningRx to a friend. The ten point “Net Promoter Score” (NPS) metric was developed by business loyalty expert Fred Reichheld, and is used by many well-known national businesses. LearningRx’s NPS ranked higher than Apple and Southwest Airlines, with scores among the highest of any business. As a result of their superior training results and impeccable customer service LearningRx Warren earned an approval rating of greater than 9 out of 10.
Marcia Douglas, Owner/Executive Director of the Warren Center said, “We are greatly honored to have received these awards. It is a wonderful recognition of our entire team’s sincere commitment to helping improve the lives of people of all ages and abilities in our community.”
Douglas knows from personal experience how well LearningRx works. She and her husband first discovered it when they needed help for their son, who was struggling with reading. LearningRx helped him so much they decided to open their own franchise of the company in order to make this training available to more people in need.
“It works,” she says simply. “I believe in it because I’ve seen it with my own eyes - first in my own child and now in the lives of the many families who have trained at our Center in Warren. It really does change lives. We are privileged to be a part of this.”
Center Director Hilary Carmen shares the Douglas’ passion for LearningRx. “I’ve spent thirty years in education and supplemental education services, and I can honestly say the life changing impact of this program for clients of every age and ability is like nothing I have ever seen. I still marvel at the power of brain training!”
LearningRx specializes in treating the cause – not the symptoms – of learning struggles. The programs’ game-like exercises and 1:1 trainer-to-student ratios provide guaranteed dramatic improvement in as little as 12 to 24 weeks. With more than 80 centers across the country, LearningRx brain training can help anyone – from 5 to 85 – increase the speed, power or function of their brain. For more information, stop by LearningRx Warren, 34 Mountain Blvd., Building C; call 908-22-BRAIN (222-7246); or visit them online at www.learningrx.com/warren.