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Letter to the Editor: To Anonymous Poster on NJ.com Regarding NP Fuel

Gary Kapner, a business owner in New Providence and a customer at NP Fuel for 20 years, says he's never had a problem at NP Fuel and there are two sides to every story.

What’s the deal, with the recent anonymous post on NJ.com concerning a boycott of NP Fuel (post # 668 by sugarmagnoliamf).  Sugarmagnoliamf states that she paid $20.00 for gas that was not put in her car’s tank.

I have been a customer of NP Fuel for twenty years and I have never had a problem there. Don Murphy, the owner of NP Fuel, is an active and generous member of the New Providence business community and I know him to be a reasonable man. There are always two sides to any story, whether there was a misunderstanding, an error or something else. I would like to believe that reasonable people can settle a business dispute like adults and not resort to anonymous muckraking on NJ.com

I assume based on her screen name the sugarmagnoliamf is a fan of the Grateful Dead. All the deadheads I know are reasonable people.  I would be happy to reimburse you your 20.00 on behalf of the New Providence Business community.

Respectfully,

Gary Kapner

Gary Kapner is a twenty year resident of New Providence and along with his wife Rachel own Creative Wallcoverings & interiors located a 560 Central avenue.  Gary is a past president of the New Providence Business and Professional Association, a board of the New Providence Downtown Improvement District, a member of the New Providence Planning Board, and a board member of the Suburban chamber of commerce.

eileen musum January 29, 2012 at 12:11 AM
I have been a patron of NP Fuel station for many years. The service has always been more than satisfactory. The service attendants have always been friendly and honest. It is hard to believe they could be falsely accused of ripping off a customer for twenty dollars. Those people value their flawless reputation and would never tarnish it for a few dollars. Unless the accuser has valid proof of an intentional theft they ought to keep their mouth shut.
MC January 29, 2012 at 02:48 PM
it is very sad that the elderly gentlemen who gets up in all kinds of weather to work at the gas station is accused of pocketing $10. No doubt this was not what he envisioned upon his retirement. Also, not sure why sugar magnolia thought that her status made her any more important than any other customer or citizen of New Providence. NP Fuel is a a contributor to the Town of New Providence in many ways, to even suggest we boycott them is absurd. My suggestion, next time sugar magnolia heads into Newark during rush hour she should fill up her car.
strummerman January 29, 2012 at 08:02 PM
maybe the Mayor ought to be more focused on tending to the needs of his kids, like making sure they have food and a roof over their head, rather than hasseling the owner of NP Fuel about whether his girlfriend got the right amount of fuel for the $10 she put out. This just in, gas is about $3.40 a gallon, $10 doesn't go too far, do the math.
Kara DeChaine February 01, 2012 at 02:31 PM
The Mayor and family have nothing to do with this and neither do you.
new providence February 06, 2012 at 02:41 PM
I went to NP Fuel on several occasions. I quickly learned how unprofessional Don Murphy truly is. It is unfortunate that I had a complaint about something one day. The adage that the customer is always right need not apply here. If you have any complaint for what you paid your hard earned money for -- he will promptly tell you that he doesn't need your business, to get the H*** off his property and that you, your family etc. are unwelcome to go there. This was more likely what happened to Ms. Sherry..................I was told to go somewhere else after I paid for something that I did not receive. Don Murphy -- what you sow is what you reap and always be careful what you wish for -- I have stopped going to your business as well as my friends and family. It seems like I was not the first person you told this nor the last. I posted a review re: his outrageous behavior myself last year and I noticed that I was not the first to have done so. I even considered calling the Independent Press, but decided it wasn't worth it. Sooner or later, many more would realize his true nature.
new providence February 06, 2012 at 02:49 PM
In continuation of my prior comment: Mr. Morgan -- you obviously never had a complaint at this place -- if you had you will quickly learn that he is not the reserved, soft spoken gentlemen you make him out to be. My children were in the car that day -- and are still afraid to go near the place. They quickly crossed the street on Halloween and our Christmas Walk -- so, this calm and gentle man that does so much for our community really left a lasting impression on my very young children. I am proud to have Mayor Hern as my Mayor -- I feel that it is outrageous that you are making such a big deal out of this. Ms. Sherry never mentioned she was his girlfriend in her post!! I for one could care less about his personal life -- put yourself in his shoes -- you to were divorced -- it's a difficult time for him and his family (let him just do his job) -- and I think you are intelligent enough to know that Don Murphy is a hot head -- it didn't take me long to realize this -- I was very shocked and dissapointed when I found out, but I'm over it. Move on.
NP Pride February 06, 2012 at 03:10 PM
First off, I have always received great service at NP Fuel. A couple of things wrong here. GF of the Mayor shouldn't be throwing that around while patronizing local businesses good, bad or indifferent. That started this whole mess. Said GF shouldn't use a public forum of nj.com to try to trash a local business. Said Mayor should not get involved, even though he lied in the transcript of the BPA meeting by saying he had "nothing to do with this". He admits to the phone call, he involved himself in it.

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